Return & Refund Policy

At prjfybimewearstorex Solutions Ltd., we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and conditions for cancellations, returns, and refunds. Please read this document carefully before initiating any return or refund request.

Cancellation

You may cancel your order at any time prior to shipment. Once your cancellation request is received and verified, we will process a full refund to your original payment method. Please note that cancellation requests must be submitted in writing via email to our customer service team. If your order has already entered the shipping process, it cannot be canceled, and you may instead initiate a return upon receipt of the item(s).

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging with all tags attached. You must also provide proof of purchase, such as the original receipt or order confirmation email.

To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may experience processing delays or be refused. Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

Refunds

Approved refunds will be processed within 7-10 business days after we receive and verify your returned item(s). The refund will be issued to your original payment method. Please note that shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product).

Depending on your financial institution, it may take additional time for the refund to appear in your account. Typically, credit card refunds appear within 5-7 business days after processing, while bank transfers may take 7-10 business days.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company as processing times may vary. If you still have not received your refund after this period, contact our customer service team with your order details. We will investigate the matter and provide a resolution within 5 business days.

For payments made via PayPal or other third-party processors, please check your account directly before contacting us, as these services often process refunds differently than traditional payment methods.

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